Shipping & Returns

Shipping

• 1) What is your shipping policy?

  We offer free shipping to anywhere in India. For International shipping, we charge a flat shipping fee of Rs.1000/ , shipping is free for order value of 215 USD and above.. Our products are all handcrafted and we make our products only against orders to control waste. We usually despatch within 7 to 10 days. However, if it's an urgent requirement, you can whatsapp us at 9311543344 and we will process it on priority.

• 3) How can I check the status of my order?

  When your items are in transit to you, we will either send you a shipment notification email or whatsapp you the shipment notification, which will contain tracking information that you can use to track each parcel. If you have placed an order but have not received a notification email from us, please contact us at hello@ihaworld.com or whatsapp us at 9311543344

Return

• 1) What is your return and exchange policy?

  Our products are handcrafted and we follow a strict quality protocol. We make our products only against orders, however if you are not happy with the purchase, we will accept exchanges as long as they are in original condition (unworn, unwashed and undamaged ). We offer exchanges only. We offer exchange in size or style. You can inform us within 3 days of receipt of order and we will coordinate via whatsapp for exchange or an Iha store credit.  Please send us an exchange request via whatsapp at 9311543344. For SALE products, no exchanges, no returns. For masks for reasons of hygiene and safety , we do not accept returns or exchanges. 

• 2) What if my items arrive damaged, defective, or incorrect?

  If you receive a damaged or incorrect item, whatsapp us at 9311543344 with your order number and description of the damaged item. We will make sure your product is replaced on priority. Note that, all our products are handcrafted. There will be a variation in handcrafted products with each batch (especially in colour). In handcrafted products, Its overall character is enhanced by the slight flaws and imperfections which occur during the crafting process. Thats the beauty of handcraft that makes it unique.

We offer bespoke services with regarding to sizing. 

• 1) Is custom sizing chargeable?

  We do not charge for customization. India doesn't have a standard sizing chart. We are size inclusive and we also believe that the ultimate luxury is having garments that fit well. Our custom sizing is as good as standard sizing for us as in for size customization we offer exchanges. 

• 2) How does custom sizing work?

  While placing an order, select ‘custom’ from the size option. Once the order is placed, we will get in touch with you via whatsapp for your Body measurements. . We would need measurements of your Shoulder, Bust, Waist, Hips and any other as also your height. We will share guidelines on how to measure.

• 3) Do I have to keep sharing my custom size every time I place my order?

  No, you don’t. We record it the moment you share it with us. For subsequent orders we use the size details as recorded. However, do keep us posted if there is a change in your body measurements.

Stores

• 1) Are there any stores that carry your product so that I can try them on?

  Presently, we do not have our own physical store. However, you can find us in a select number of multi-designer boutiques like Anantam Delhi,  Options Ahmedabad, Paper boat Collective Goa. In addition, we also participate in select pop-ups with a wider range of our collection, both in India and international destinations.

Products

• 1) What Fabrics do you use?

• We are very particular about the fabrics we use. We mostly use only natural fabrics like cotton, handwoven handspun cotton (khadi), handwoven chanderi and other natural fabrics like bamboo fabric etc. In bio based fabric we use Modal. Modal is made from spinning beech tree cellulose. Modal is more durable than cotton and as if not more eco friendly than cotton. We do no use polyester, poly blend fabrics or any other non bio degradable fabrics. All our fabrics are eco friendly and bio degradable.