Shipping & Returns

Shipping

• 1) What is your shipping policy?

  We offer free shipping to anywhere in India. For orders from outside India, we charge a nominal flat shipping fee of Rs.1000/ which is waived for orders worth 215 USD and above..
• Our commitment to sustainability is reflected in our handcrafted products which are made against orders so as to minimize waste.  We usually despatch within 7 to 10 days. However, if it's an urgent requirement, whatsapp us at 9311543344 and we will process it on priority.

• 3) How can I check the status of my order?

  When your items are in transit to you, we will either send you a shipment notification email or whatsapp you the shipment notification, which will contain tracking information that you can use to track each parcel.
• You can also coordinate with us via whatsapp at 9311543344 for any query or updates.

Return

• 1) What is your return and exchange policy?

  Our products are handcrafted and we follow a strict quality protocol. We make each of our product against orders.  However if you are not happy with the purchase, we will accept exchanges.  We offer exchange in size or style. We arrange for the reverse pick up.
• Please ensure that the products are in original condition (unworn, unwashed and undamaged ). We offer exchanges or store credit. To process the exchange, you can coordinate with us via whatsapp at 9311543344.  On SALE products no exchanges are applicable.

• 2) What if my items arrive damaged, defective, or incorrect?

  If you receive a damaged or incorrect item, whatsapp us at 9311543344 with your order number and description of the damaged item. We will make sure your product is replaced on priority.
• Note that, all our products are meticulously handcrafted. As a result, each batch, particularly in terms of color, may exhibit subtle variations. In handcrafted products, Its overall character is enhanced by the slight flaws and imperfections which occur during the crafting process. These variations and minor imperfections are inherent in the handcrafting process, and they contribute to the unique charm and distinctive character of each piece. This is the essence of handcrafted beauty, ensuring that every item is distinctively one-of-a-kind."

We offer bespoke services with regarding to sizing. 

• 1) Is custom sizing chargeable?

  We offer size customisation at no additional cost. Recognising the lack of a standard sizing chart in India, we embrace size inclusivity and are committed to providing the luxury of perfectly fitting garments.
• For us, custom sizes are treated with the same care and precision as standard sizes, and our exchange policy applies equally to custom-sized garments.

• 2) How does custom sizing work?

  While placing an order, select ‘custom’ as the size from the size option. Once the order is placed, our production team will get in touch with you via whatsapp to coordinate with you on the sizing/measurements. In terms of body measurements, we would ideally need your  Shoulder, Bust, Waist, Hips size and your height. We will share guidelines on how to measure.

• 3) Do I have to keep sharing my custom size every time I place my order?

  No, you don’t. We record it the moment you share it with us. For subsequent orders we use the size details as recorded. However, do keep us posted if there is a change in your body measurements.

Stores

• 1) Are there any stores that carry your product so that I can try them on?

  Presently, we do not have our own physical store. However, you can find us in a select number of multi-designer boutiques like Anantam Delhi,  Options Ahmedabad, Paper boat Collective Goa. In addition, we also participate in select pop-ups with a wider range of our collection, both in India and international destinations.

Products

• 1) What Fabrics do you use?

• Our selection of fabrics is done with utmost care, focusing predominantly on natural materials. We utilize fabrics such as cotton, handwoven handspun cotton (khadi), handwoven chanderi, and other eco-friendly fabrics like bamboo, corn fabric etc.
• In the realm of bio-based fabrics, we use Modal, which is crafted from beech tree cellulose. Not only is Modal more resilient than cotton, but it's also equally, if not more, environmentally friendly.
• We consciously avoid using polyester, poly blends, or any non-biodegradable materials, ensuring all our fabrics are both eco-friendly and biodegradable.