Worldwide shipping. COD within India. Size inclusive. Custom sizing.

Shipping & Returns

Shipping

  • 1) What is your shipping policy?

    We offer free shipping to anywhere in India. For International shipping, we charge a flat shipping fee of Rs.1500/- applicable for order value of upto 250 USD. For orders with value above 250 USD, shipping is free. Our products are all handcrafted and we make our products only against orders to control waste. We usually despatch within 7 to 10 days. However, if its an urgent requirement, you can whatsapp us at 9311543344 and we will process it on priority.
  • 3) How can I check the status of my order?

    When your items are in transit to you, we will either send you a shipment notification email or whatsapp you the shipment notification, which will contain tracking information that you can use to track each parcel. If you have placed an order but have not received a notification email from us, please contact us at hello@ihaworld.com or whatsapp us at 9311543344

Return

  • 1) What is your return and exchange policy?

    Our products are handcrafted and we follow a strict quality protocol. We make our products only against orders, however if you are not happy with the purchase, we will accept exchanges as long as they are in original condition (unworn, unwashed and undamaged with tags). We offer exchanges only. You can inform us within 3 days of receipt of order and we will coordinate for exchange or an Iha store credit. We offer exchanges on size or style. Please send us an exchange request at hello@ihaworld.com or whatsapp us at 9311543344. For SALE products, no exchanges, no returns. For masks for reasons of hygiene and safety , we do not accept returns or exchanges. We take care in the making of masks, using only pure cotton, roping in our team of craftsmen for handblock printing and a team of women for finishing. We try to ensure that the masks that come to you are of good quality. We have also been giving masks for relief and other efforts. We see this as a social impact exercise more than selling a product.
  • 2) What if my items arrive damaged, defective, or incorrect?

    If you receive a damaged or incorrect item, contact hello@ihaworld.com or whatsapp us at 9311543344 with your order number and description of the damaged item. We will make sure your issues are addressed. Note that, all our products are handcrafted. There will be a variation in handcrafted products with each batch. Its overall character is enhanced by the slight flaws and imperfections which occur during the crafting process. Thats the beauty of handcraft that makes it unique.

 

We offer bespoke services with regarding to sizing. 

  • 1) Is custom sizing chargeable?

    We do not charge for customization.
  • 2) How does custom sizing work?

    While placing an order, select ‘custom’ from the size option. Once the order is placed, we will get in touch with you via whatsapp to take down your sizing requirements. For making the garment made to measure, we would need your body measurements (Shoulder, Bust, Waist, Hips and height). 
  • 3) Do I have to keep sharing my custom size every time I place my order?

    No, you don’t. We record it the moment you share it with us. For subsequent orders we use the size details as recorded. However, do keep us posted if there is a change in your body measurements.

Stores

  • 1) Are there any stores that carry your product so that I can try them on?

    Presently, we do not have our own physical store. However, you can find us in a select number of multi-designer boutiques like Taj Khazana, Vayu Design and Living, Pernia’s pop-up store, Amethyst, Anonym, Paperboat Collective, Options, etc. In addition, we also participate in select pop-ups with a wider range of our collection, both in India and international destinations.

Products

  • 1) What Fabrics do you use?

    We use mostly cotton, handwoven handspun cotton (khadi), handwoven chanderi etc. We do no use polyester, poly blend fabrics or any other non bio degradable fabrics. All our fabrics are eco friendly and bio degradable.
  • 2) Are the products handcrafted?

    All our products are handcrafted. Our designers work with craftsmen to create products that interpret traditional crafts in a post modern way. It is a constant experimentation on design and craft. We strive to offer handcrafted products, comparable to the best in the industry, at accessible pricing.

AdditionalQuestions

For any other query, email us at hello@ihaworld.com or whatsapp us at 9311543344 and we will get back to you. Happy shopping!